|READY-TO-WEAR · CUSTOM ORDERS ·
Customer satisfaction is very important to
Firefly Designs Africa · Asia.
· READY-TO-WEAR RETURNS ·
Ready-to-Wear items are those in our collections that are available in standard sizing
S-M-L-XL. Please refer to our sizing chart for a full explanation of sizes. Ready-to-Wear items that have not been worn and are
returned in the condition in which they were purchased. Shipping charges are not refundable, and customer is
responsible for shipping charges (by UPS Ground or USPS priority) for the return to Firefly Designs Africa ·
· Full refund if returned within 30 days of purchase.
· 75% refund if returned from day 31-45.
· 50% refund if returned from day 46-60.
Refunds will be made either by U.S. dollar check (if initial purchase paid by cash or
If initial purchase was made by credit card, the customer’s credit card will be credited. Refunds will be made
within 30 days from receipt of returned item(s). A customer can also make an exchange with another item.
Ready-to-Wear Items that have been
When a ready to wear item has been altered, it is considered a “custom” size since it
been adjusted to fit the individual customer’s measurements. In the rare case that the adjusted size does not fit
properly, Firefly Designs Africa · Asia will offer an additional alteration free of charge. Once the item is
returned to the customer after a second alteration and the customer is still not satisfied, we will offer a partial
refund of 60% on your purchase (minus shipping charges which are non-refundable).
An order for a ready-to-wear item may be cancelled within 5 days of
purchase. Items are typically prepared and shipping within 7 days from receipt of order. In the special
situation where item cannot be shipped within this time, the customer is notified on a case-by-case basis, and
item may be cancelled within 5 days from the time the customer is notified.
· CUSTOM ORDERS ·
Custom orders can be cancelled within 3 days of initial placement of order. In the
special situation where construction of the item may be delayed, the customer is notified on a case-
by-case basis, and customer will be granted an extension to cancel the order to 5 days.
Custom orders are tailored to a customers individual size specifications.
A 65% cash, check or credit charge deposit is required for all custom orders. Fabrics
are located as soon as an order has been place. Some specifications of the order can be changed. Please
inquire when placing your order.
If an order has been processed, but it is 7 days or less from the date of the order, the
can be cancelled, but a 25% cancellation / administrative fee applies. Shipping charges are not charged. After 8
days, the order cannot be cancelled, and the full amount for the item will be payable to Firefly Designs Africa ·
Custom orders are not subject to a normal money back guarantee. In the rare case that
the item does not fit the customer, the customer may return the item to Firefly Designs Africa · Asia for one
free alteration. The customer pays for the shipping to Firefly Designs Africa · Asia either by UPS Ground or
USPS Priority mail. Firefly Designs Africa · Asia will cover shipping charges for the return of the altered item
to the customer.
Because your complete satisfaction is very important to us, if you are still not
satisfied with your item and would like to return it, we will offer you a 60% refund on the price of the item
only. Refunds will be made either by U.S dollar check (if initial purchase paid by case or check). If
initial purchase was made by credit card, the customer’s credit card will be credited. Refunds will be made
within 30 days from receipt of returned item(s). A customer can also make an exchange with another
· SHIPPING CHARGES ·
Complimentary satin bag is our signature wrapping.
Want your item gift
wrapped inside the bag?
For your shopping convenience, some items can be gift-wrapped. Cost
is $4.95 per item.
This charge will include a personalized gift card. Simply click on the Gift-Wrap option during checkout. Choose
from a variety of paper selections and personalize your gift wrap.